Contact information

📩 CONTACT POLICY

Varm — Last updated: April 29, 2026

1. CUSTOMER SUPPORT

At Varm, we are committed to offering you support as reliable as the product we sell. Whether you have a question about your order or need assistance, we are here to help.

You can contact us for:

  • Order status inquiries.
  • Shipping information.
  • Returns and refunds.
  • Product specifications and usage questions.

Contact details:

2. RESPONSE TIME

  • Our goal is to respond to all inquiries within 24 to 48 business hours.
  • Please note that responses may be slightly delayed during weekends or public holidays in Norway and Sweden.

3. INFORMATION NEEDED

To help you as quickly as possible, please include the following details in your message:

  1. Full name.
  2. Order number (e.g. #VM1234).
  3. Clear description of your question or issue.
  4. If applicable, photos or videos of the product if you have received a damaged or incorrect item.

4. SUPPORT LIMITATIONS

We cannot be held responsible for issues arising from:

  • Errors in the shipping address provided by the customer.
  • Specific delays caused by the shipping carrier or customs holds.
  • Delays resulting from high-demand periods such as Black Friday or Christmas.

5. CONFLICT RESOLUTION

Before initiating any claim, dispute, or chargeback with your bank or payment provider, you are required to contact us first at support.varm@gmail.com

We commit to resolving any issue fairly and promptly.

⚠️ Failure to contact us before opening a dispute may result in:

  • A slower resolution of your case.
  • Denial of future purchases in our store.

6. CONSUMER RIGHTS — NORWAY & SWEDEN

In accordance with Norwegian and Swedish consumer protection legislation, customers have the right to file a complaint with their national consumer authority if a dispute cannot be resolved directly with us:

We always encourage resolving any issue directly with our support team first, as we are committed to finding a fair solution for every customer.